Delivery Information

All orders are dispatched within 1 - 2 working days.
Royal Mail deliveries may experience delays - once an order has been dispatched we are unable to control delivery.
Please allow extra time for your order to arrive in order to avoid disappointment - thank you for your patience!

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ESTIMATED DELIVERY TIMES

UK
Free delivery on orders £15 and over - *Tracked 48: 2 - 4 working days estimated

Second Class: 2 - 5 working days estimated, may take up to 10 working days
First Class: 1 - 3 working days estimated, may take up to 7 working days
*Tracked 24: 1 - 2 working days estimated, may take up to 3 working days
*Special Delivery: 1 working day estimated, very rarely may take 2 working days

Europe:
* 5 - 10 working days estimated, may sometimes take up to 4 weeks depending on customs etc

Everywhere else outside of the UK (US, Canada, Australia etc):
* 1 - 2 weeks estimated, may sometimes take up to 8 weeks depending on customs and international shipping delays

* Includes tracking - a tracking number will be supplied upon dispatch

Please note that we cannot refund or replace a card until the number of working days above has passed to give the card chance to arrive. Most orders will arrive within the estimated time frames above, but shipping times may be affected by things out of our control such as strikes and seasonal postal delays. Please bear this in mind when ordering - we can't be held responsible for orders not arriving by certain dates, please contact us if you need advice on what postal service to purchase when ordering.

Working days excludes weekends and bank holidays.

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If you have any questions or concerns about delivery or your order, please feel free to contact us at any time. You can email us at sales@lilackittendesigns.com